360 Investigations & Backgrounds, LLC
Post-Paid Terms and Conditions
Effective Date: February 2026
These Terms and Conditions (“Terms”) apply to all businesses, organizations, and individuals (“Client”) that maintain an account with 360 Investigations & Backgrounds, LLC (“360 I&B,” “we,” “us,” or “our”) and receive investigative services billed by invoice after services are rendered.
By submitting a request for services or continuing to use our services, you acknowledge that you have read, understand, and agree to be bound by these Terms.
Eligibility
Clients must be at least 18 years of age.
All Criminal Records Check and Driver History requests must pertain to individuals who are 18 years of age or older.
Description of Services
360 I&B provides professional investigative services, including Criminal Records Checks and State Driver History research, using trusted data sources and official reporting agencies.
All Criminal Records Checks are non-automated.
All Driver History requests are processed by a licensed private investigator.
Reports reflect information available as of the completion date and are based on the identifying information provided at the time of request.
Criminal Records Checks
Scope and Limitations
No criminal records search can guarantee identification of all records.
Limitations include, but are not limited to:
• Sealed, Juvenile, Expunged, or Pardoned Records
• Jurisdictional reporting limitations
• Variations in public access policies
• Delays or omissions by courts or third-party databases
Juvenile records are sealed in all jurisdictions and are not accessible.
Expunged, sealed, or pardoned records are not publicly available and will not appear in reports.
Some jurisdictions do not make criminal records publicly or electronically available.
Records not available through public reporting channels cannot be located or included.
Sex Offender Registry Searches
Federal and state law require qualifying convicted sex offenders to register with state sex offender registries.
Digitally available registry information is included in applicable searches.
Any qualifying registry listings located will be reflected in the report.
Driver History Reports
Description of Services
Driver History Reports (Motor Vehicle Records) are obtained from official state Departments of Motor Vehicles (DMV) or equivalent state agencies, either directly or through authorized reporting systems.
Report format, content, and depth vary by state.
Reports reflect information maintained by the issuing state agency as of the date of retrieval.
Authorization, Certification, and Permissible Use
Client acknowledges that Driver History information may only be requested and used for lawful and permissible purposes under:
• The Driver’s Privacy Protection Act (DPPA), 18 U.S.C. § 2721 et seq.
• The Gramm-Leach-Bliley Act (GLBA), where applicable
• Any corresponding state laws
By requesting a Driver History Report, Client represents and warrants that:
• A lawful and permissible purpose exists
• Proper written authorization has been obtained when required
• The information will not be resold, misused, or disclosed unlawfully
• All applicable federal and state laws are followed
360 I&B relies on the Client’s certification and does not independently verify intended use.
360 I&B reserves the right to request documentation demonstrating lawful authorization before releasing any Driver History Report.
Individuals who are the subject of a Driver History Report are not notified of the request.
Good-Faith Effort and Disclaimer
360 I&B performs all searches in good faith using reputable sources and official agencies.
We do not control the accuracy, completeness, or timeliness of third-party databases or state agencies.
We do not provide legal advice or make determinations regarding suitability, eligibility, employment decisions, underwriting, or other decision-making processes.
We do not guarantee the existence, availability, or discoverability of records.
Limitation of Liability
In no event shall the total liability of 360 Investigations & Backgrounds, LLC exceed the amount paid for the specific service giving rise to the claim, whether the claim relates to a Criminal Records Check, Driver History Report, or any other investigative service provided.
Authorization and Client Responsibilities
Clients are responsible for ensuring lawful authorization exists to request services.
360 I&B provides a standard digital authorization form; however, we make no warranty regarding its legal sufficiency for any particular use.
Clients may provide their own authorization language prepared by legal counsel.
Valid authorization documentation must be provided upon request.
360 I&B is not responsible for how reports are interpreted or used by the Client.
Clients agree to use all reports in compliance with applicable federal and state laws, including EEOC and FTC guidance.
Turnaround Time and Delivery
Reports are generally completed within one business day.
A business day is defined as Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern Time, excluding holidays.
Some state Driver History requests may be subject to state processing times.
Reports are delivered electronically to the designated client contact.
Operational Closures
360 I&B may periodically schedule planned operational closures of up to one week.
Requests may still be submitted during closures.
Services will resume in the order received once operations reopen.
Advance notice will be provided whenever possible.
Invoicing and Payment Terms
Invoices are issued monthly for services completed during the prior billing period.
Payment is due by the 16th of each month, unless otherwise agreed in writing.
Payment Methods
Credit cards may be stored on file and charged automatically upon customer’s receipt of invoice.
Credit card payments are subject to a 3% processing fee.
Processing fees are waived for payments made by check or Zelle.
Returned or Late Payments
Returned checks are subject to a $25 processing fee, plus any bank charges.
Accounts past due may be temporarily suspended.
Accounts 30 days past due may incur a late fee of $15 or 5% of the invoice total (whichever is greater).
An additional 1.5% monthly finance charge may apply thereafter.
360 I&B reserves the right to suspend services until outstanding balances are paid in full.
Governing Law and Venue
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-laws principles.
Any legal action arising out of or relating to these Terms or services provided by 360 Investigations & Backgrounds, LLC shall be brought exclusively in the state or federal courts located within the State of North Carolina.
The parties consent to personal jurisdiction and venue in such courts.
Acceptance
Continued use of 360 Investigations & Backgrounds, LLC services constitutes acceptance of these Terms and Conditions.