360 Investigations & Backgrounds Post-Paid Terms and Conditions
Updated May 2024
The following Terms and Conditions apply to businesses, organizations or individuals that have an account with 360 Investigations and Backgrounds, LLC and pay for services by invoice after the service is provided.
You must be at least 18 years old to submit a request for services.
All Criminal Records Check orders must be on individuals that are at least 18 years old.
Limitations
By placing a Criminal Records Check order through 360 Investigations & Backgrounds, LLC you understand that there are situations where some criminal records may not be available. These situations include, but are not limited to:
- Records that are sealed by court order. All juvenile records are sealed and there are other cases where a judge can order a record sealed for various reasons. In most jurisdictions, an individual is considered a juvenile until they reach the age of 18.
- 360 Investigations & Backgrounds, LLC uses multiple resources searching through available digital records nationwide. If a record is available digitally, chances are that we will find it. However, there are still some jurisdictions that do not report offenses digitally. If a jurisdiction does not report the offense digitally, it will not be found or included in our report. Some jurisdictions do not report criminal offenses or will only report felony offenses or offenses that have a Department of Corrections Record.
- Sometimes, following a conviction (especially a first-time offender), a dismissal, or a not-guilty verdict, a person may be able to have their record expunged. Other times, a person may receive a pardon from a state governor or from the President of the United States. Expunged and pardoned cases are removed from a person’s record and are not available.
Sex Offender Registrations
All states and Washington, DC require that certain convicted sex offenders register in the state in which they are residing. All states report that information digitally and our investigations include searches of those databases. If a person is a registered sex offender, that information will be included in the report that you receive.
Good Faith Effort
360 Investigations & Backgrounds, LLC provides a service of identifying criminal records on an individual. We are not responsible for what these records are used for and do not provide advice on how to use these records. We make no claim that the provided records are accurate or correct, only that the provided records were accurately copied from trusted sources.
You understand that 360 Investigations & Backgrounds, LLC is making a good faith effort to find all available criminal records and agree to hold 360 Investigations & Backgrounds, LLC harmless for records not located or unavailable as long as good faith efforts were made. At no time will 360 Investigations & Backgrounds, LLC’s liability exceed the cost paid for the individual Background Check Investigation.
Process
360 Investigations & Backgrounds, LLC will provide a digital release form for your organization. You will have a link to the form that you provide to individuals that need a Criminal Records Check. The individual will complete the form giving permission for the to take place. The form will be securely transmitted to 360 Investigations & Backgrounds, LLC initiating the process. 360 Investigations & Backgrounds, LLC makes no claims as to the validity of the legal wording provided in this waiver. If you or your organization has wording provided by an attorney or wording that you prefer on your release form for any reason, 360 Investigations & Backgrounds, LLC will update your release form to your preferred wording.
You may choose to use your own process to obtain consent from your employees, volunteers or other people that you need on. If you choose to use a different process you must be able to either request the from us by email or fill out the provided form yourself.
Completed reports will be emailed to your company representative. Turnaround time is typically within 24 business hours.
Occasionally, 360 Investigations & Backgrounds, LLC may have a planned closure for up to one week. If and/or when this happens, you will be notified by email ahead of time and given the opportunity to submit any requests you may have to be completed prior to our planned closure. Requests can still be submitted normally while we are closed and will be completed in the order received when we reopen. Every effort will be made on our part to be caught back up to normal processing times as quickly as possible.
EEOC and FTC Compliance
You agree to use all reports in accordance with EEOC and FTC guidelines requiring that you do not discriminate against individuals. Those guidelines can be found here.
Invoicing
360 Investigations & Backgrounds, LLC invoices customers monthly. You will receive a detailed digital invoice by email on the 1st of the month for all reports that were completed during the prior month.
Payment is due on the 16th of each month. You may pay by check, credit card, bank draft or PayPal.
A returned check will result in $25 processing fee plus bank fees.
We reserve the right to stop processing Criminal Records Checks on accounts that are past due until payment has been made.
Accounts that are 30 days past due may incur a late fee of $15 or 5% of the total invoice, whichever is greater.